DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE

Growing, service company, located in Shelby NC is seeking a Dispatcher / Customer Service Representative, who will work closely with Major Supermarket Chain customers and our Field Technicians.

 

The Dispatcher / Customer Service Rep will be responsible for:

    Receiving and dispatching incoming requests for repair & maintenance service;
    Managing & internal reporting of outstanding / open service work orders;
    Updating work status in the customers’ management systems;
    Facilitating communications among the field technician service team;
    Facilitating communications with Major Customer Supermarket Chains.

 

The candidate should possess the following requirements:

    Minimum 2 years of customer service experience;
    Strong communications skills and sound “business sense”;
    Must be very organized and able to deal with stressful situations;
    PC and Excel skills;
    Ability to multitask;
    Availability & willingness to occasionally work on-call weekends;
    Reasonably close commute to Shelby.